See how one of Brazil’s largest healthcare organizations secured privileged accounts, reduced data breach risk, and protected electronic health records (EHRs) with Segura® PAM.
Healthcare
Latin America (LATAM)
Privileged Access Management, Discovery
Segura® PAM Core
A leading healthcare organization in Brazil had invested in a legacy PAM tool, but the deployment failed.
Integration never worked, leaving sensitive systems exposed and staff unable to reliably access critical healthcare systems.
The broken rollout left privileged accounts unmanaged, compliance with EHR and PHI regulations at risk, and external doctors unable to securely connect.
Every attempt to fix the legacy platform only created more complexity.
Segura® replaced the failed legacy PAM for healthcare with an AI-powered platform built for fast integration and strict access control.
In the first phase, 300 servers and 25 network devices were mapped, and MFA, RBAC, session monitoring, and secure remote access were fully implemented.
The provider regained control of privileged accounts and restored secure access to critical healthcare systems.
of servers and devices onboarded in the first month.
servers and 25 network devices mapped and secured.
of external users restored with secure remote access.
Introduction
When privileged access fails in healthcare, the impact is immediate.
Doctors lose access to patient systems, IT teams scramble to maintain control, and compliance obligations become harder to meet.
At one of Brazil’s top healthcare providers—an organization with over five decades of service and operations across multiple major cities—these issues became urgent. The team had invested in a well-known legacy PAM platform, but the deployment never fully succeeded. Critical functions remained inactive, external access workflows broke down, and integration with key systems failed.
What was meant to strengthen their security posture instead created a fragmented, unreliable access environment. Internal users couldn’t see what was happening. External providers couldn’t connect when needed. And privileged accounts continued operating without proper oversight or control.
Major Challenges with Security and Compliance
The gaps left by the legacy implementation created both operational and compliance risks:
• Privileged sessions weren’t monitored. Without session recording or keystroke logging, the team couldn’t verify what users were doing in critical systems.
• External access broke frequently. Doctors and third-party partners were blocked due to misconfigured URL publishing and firewall conflicts.
• Multi-factor authentication (MFA) and RBAC policies weren’t enforced at the PAM layer, leaving backend systems exposed to overly broad credentials.
• No centralized view of access activity. Audit logs were scattered across endpoints, and identity correlation was impossible without manual intervention.
The infrastructure lacked the foundation needed for any effective privileged access strategy, and the security team knew they were out of time.
Transformative Solutions with Segura®
Segura® replaced the previous toolset with an all-in-one PAM platform tailored to the demands of healthcare operations. Deployment began with infrastructure discovery, identifying and categorizing 300 servers and 25 network devices.
Key integrations included:
• Two-step verification tied to the organization’s identity provider, enforcing MFA for all privileged sessions
• Enforcement of RBAC and least-privilege policies across Windows, Linux, and network devices
• Session recording with timestamped playback and keystroke capture for real-time oversight
• Segura® Domum Remote Access module to securely onboard external providers with full access control and logging
• Centralized session logs for traceable audit trails and faster incident response
Segura® Discovery eliminated guesswork in the onboarding process by automatically detecting unmanaged assets and service accounts that weren’t documented in the CMDB.
Training was delivered in phases to ensure the internal team could manage credentials, policies, and onboarding autonomously, reducing future reliance on external support.
Conclusion
The legacy deployment had left the security team with limited oversight, unreliable external access, and growing compliance concerns. Segura® replaced that instability with clear access governance, consistent enforcement, and real-time visibility into every privileged session.
With faster onboarding, centralized session logs, and reduced administrative friction, the team now manages privileged access at scale without compromising performance or care delivery.
This project demonstrated that with the right tools and strategy, it's possible to protect sensitive healthcare systems while keeping operations efficient and audit-ready
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70% lower Total Cost of Ownership (TCO) compared to competitors.
90% faster Time to Value (TTV) with a quick 7-minute deployment.
The Only PAM solution available on the market that covers the entire privileged access lifecycle.
