A big problem faced by these companies comes from insider threats. With thousands of technicians coming to these remote sites for maintenance, every meter and smart device has a password credential associated with it.
Maintainance technicians often use the same passwords for multiple sites. There is a natural turnover of technicians and 30% of them still have access after they leave the company.
These credentials are unmanaged and, if compromised, can lead to production disruptions and lost revenue, as well as reputational damage. It’s not just insider threats that need to be considered: State-sponsored malicious actors are attacking national infrastructures to cause economic disruption and instability.
Furthermore, with the number of manufacturers and different devices and the high turnover of the technical team, knowledge management related to these devices is a challenge for maintenance teams.
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