Customer Success Stories | Healthcare Industry

Case Study: Restoring Visibility and Compliance After Ransomware in Healthcare

Learn how Segura® helped this leading medical center achieve compliance with data privacy laws, strengthen cybersecurity, and gain full visibility into privileged credential activity with a modern approach to PAM in healthcare.

Industry

Healthcare

Region

Latin America (LATAM)

Solutions

Privileged Access Management, Certificate Management

Products

PAM Core, Certificate Management

The Situation

An international benchmark in medical centers serving more than 120,000 patients needed to strengthen privileged access controls, comply with data protection regulations, and gain visibility into 2,000 privileged credentials across a complex healthcare infrastructure.
The organization required a scalable and compliant strategy for PAM in healthcare to protect sensitive patient data and critical systems.

The Challenge

Privileged credentials were not monitored, exposing a systemic lack of visibility and creating a critical security gap.

Ransomware attacks in 2019 and 2020 were traced to a compromised privileged account, putting operations, regulatory standing, and reputation at risk.

The Solution

Segura® rapidly deployed its Privileged Access Management (PAM) solution to restructure and control privileged access.

Designed for modern PAM in healthcare environments, PEDM and Segura® Certificate Manager centralized visibility and governance across both user and machine identities.

The Results

Segura® reduced Total Cost of Ownership (TCO), strengthened cyber protection, achieved LGPD compliance, and met strict partner and client security requirements.

Integration with Certificate Manager accelerated deployment and reduced operational friction, reinforcing a long-term strategy for PAM in healthcare.

2,000

compliance with PCI DSS and SOX.

12,000

workstations protected

120,000

patients with more secure data

Details

This international leader in medical centers faced a critical security challenge. With 120,000+ patients relying on their services annually, the organization needed to secure its infrastructure, meet strict data protection requirements, and satisfy demanding cybersecurity standards from clients and partners.

The scope was substantial:

  • 2,000 privileged credentials
  • 12,000 workstations
  • 850 servers
  • 300 mobile devices
  • 80 digital certificates

Due to limited visibility, the company had already experienced ransomware incidents in 2019 and 2020. Post-incident investigation revealed the entry point: a compromised account with privileged system access.

For a healthcare provider treating over 120,000 patients each year, these breaches threatened both operational continuity and market reputation.

The Implementation

Segura® delivered fast deployment and centralized control—critical requirements for effective PAM in healthcare environments.

A hybrid architecture was implemented using three servers configured for High Availability (HA) and Disaster Recovery (DR).

The results were immediate:

  • Time to Value (TTV) 90% faster than competitors
  • 70% lower Total Cost of Ownership (TCO) over the lifecycle

Our integrated feature set delivered value from day one.

Privilege Elevation and Delegation Management (PEDM) made privilege elevation controlled, auditable, and simple for IT teams. Remote web sessions became more efficient: fewer steps, more intuitive interface, and faster task completion without compromising security.

A key differentiator was Segura® Certificate Manager. Segura® is the only PAM vendor offering fully integrated digital certificate lifecycle management within the same platform. This eliminated the need for separate tools and centralized the entire certificate lifecycle.

The Impact

This case demonstrates how a structured PAM in healthcare program reduces risk, lowers costs, and strengthens compliance.

In healthcare, protecting sensitive patient data requires continuous visibility, strict access control, and regulatory alignment.

Segura® delivered fast deployment, centralized control, and full visibility into privileged credentials. The result was improved cyber resilience, lower costs, and sustained compliance with data protection laws.

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