See how Segura® helped a leading North American telecommunications provider secure shared credentials, monitor credential activity, and reduce risk across internal teams and external partners.
Telecommunications
North America
Secure Credential Management, Secure Credential Sharing, Third-Party Credential Access
Segura® MySafe
Read the full case
A major North American telecommunications provider needed a safer way to share credentials across departments, contractors, and partner companies. Shared passwords were being handled through informal methods, creating risk around exposure, misuse, and audit visibility.
With Segura® MySafe, the company centralized credential sharing, monitored access activity, and gave teams a more secure way to work with shared accounts.
One of the world’s most recognized German automotive manufacturers, with €145.6 billion in revenue and 175,000 employees globally, needed to modernize privileged access across global engineering, manufacturing, and digital systems.
After seven years on CyberArk on-premises PAM, growing infrastructure and access across thousands of systems made it harder to maintain consistent visibility and control in an environment where disruption was not an option.
Credential sharing with contractors and partner companies was often handled through informal and insecure methods.
That created risk around unauthorized access, data exposure, compliance, and limited visibility into how shared passwords were being used.
Segura® MySafe gave the company one secure place to manage and share credentials with individuals, groups, and external partners.
Credential activity could be logged, reviewed, and tied back to who accessed or modified credentials and when.
The company brought shared credential access under stronger control while helping teams and partners access shared resources more securely and efficiently.
Credentials moved from informal sharing into one managed platform.
Teams could see who accessed or modified credentials and when.
Centralized control helped reduce password mishandling, leaks, and unauthorized access
In a large telecom environment, shared credentials are part of daily work.
Internal teams need access to support systems. Contractors need credentials to complete technical work. Partner companies need shared resources to keep services and projects moving.
For a major North American telecommunications provider with more than USD 18 billion in revenue, that access had to stay fast. But it also had to be controlled.
When credentials move through informal channels, security teams lose visibility quickly. A password can be copied, saved, reused, or passed along again. A shared account can be used without a clear record of who was behind the activity.
At this scale, that uncertainty puts pressure on security, compliance, and operations.
The company wasn’t dealing with one team sharing one password.
Shared credentials were being used across departments, contractors, and external partner companies. Some of that sharing happened through informal methods, which made credential management harder to control.
Security teams needed to answer practical questions quickly:
• Who accessed this credential?
• When did they access it?
• Was it modified?
• Was it shared with the right person or group?
• Can we review the activity clearly if needed?
Without clear credential activity monitoring, shared passwords became harder to trust.
For the business, access still needed to work. For security, that access needed to be visible, controlled, and accountable.
Segura® MySafe gave the company a centralized way to manage and securely share credentials with individuals, groups, and external partners.
Instead of sending passwords through informal channels, teams could access the credentials they needed through a more controlled process. Security teams could see who accessed or modified credentials and when, giving them a clearer record of activity across shared accounts.
That made day-to-day access easier to trust.
Internal teams could keep work moving. Contractors and partner companies could access shared resources more safely. Security teams had better visibility into how credentials were being used, without creating unnecessary friction for the people who needed access.
For a major telecom provider, that was the practical value: secure credential sharing that supported daily work while reducing password-related risk.
With Segura® MySafe in place, shared account credentials and external access credentials were securely managed and monitored.
The company no longer had to rely on informal credential sharing to support internal teams and external partners. Shared access could be managed from one platform, with activity logs showing who accessed or modified credentials and when.
That gave security teams a clearer view of shared credential usage and helped reduce the risk of password mishandling, unauthorized access, leaks, and compliance issues.
The result was a more controlled way to manage shared access at scale. Teams and partners could still get the credentials they needed, while the company gained stronger visibility and accountability over how those credentials were used.
In large telecom environments, shared credentials can easily become part of the background. Teams use them, partners need them, and work keeps moving.
Risk builds when credential sharing happens through informal methods and security teams don’t have enough visibility into how those credentials are accessed or modified.
For this major North American telecommunications provider, Segura® MySafe brought shared credential access into one secure platform. The company improved visibility, strengthened accountability, and reduced credential risk while keeping access practical for internal teams and external partners.
Request a demo to see how Segura® MySafe helps teams manage shared credentials, monitor credential activity, and reduce password-related risk across internal and third-party access.
Segura® is the only PAM solution on the market that covers the entire privileged access lifecycle. Explore our suite of advanced security solutions:
A secure and efficient way for tools and applications to request confidential information such as secrets, credentials, and other sensitive data used throughout the DevOps lifecycle.
Product Tour ›
Manage and monitor privileged sessions on workstations, ensuring secure access control, auditing, and compliance with IT security policies and regulations.
Product Tour ›
Centralize, manage, and automate the lifecycle of digital certificates, ensuring compliance and reducing operational risks.
Product Tour ›Discover the power of Identity Security and see how it can enhance your organization's security and cyber resilience.
Schedule a demo or a meeting with our experts today.
70% lower Total Cost of Ownership (TCO) compared to competitors.
90% faster Time to Value (TTV) with a quick 7-minute deployment.
The Only PAM solution available on the market that covers the entire privileged access lifecycle.
