Segura® is the only PAM vendor recognized as a 2026 Gartner Peer Insights Customers’ Choice, based on verified reviews from security teams running PAM in real environments.
Table of Contents
- What the Voice of the Customer report measures
- Why peer reviews influence PAM decisions
- Real-world implementation experiences
- Migration from legacy PAM platforms
- Why customers continue choosing Segura®
- Access the full report
The strongest proof of a security platform is what customers say after they’ve implemented it, integrated it, and relied on it.
In our opinion, 2026 Gartner Peer Insights Voice of the Customer Report for Privileged Access Management (PAM) brings those experiences together, based on verified peer reviews from security professionals responsible for implementing and operating a solution across complex systems every day. These reviews on the Gartner Peer Insights platform play a key role in helping decision makers evaluate PAM vendors during the buying process.
This year, Segura® is the only PAM platform recognized as a Gartner Peer Insights Customers’ Choice, bringing the total to five recognitions, including three consecutive years (2024–2026).
This recognition comes directly from security teams who have deployed the platform in their own environments and continue recommending it to peers.
We feel our customers continue to choose Segura®, and their reviews explain the experience better than we can:
"The interface of the product is intuitive, [which] makes it easy to use. The support offered by the vendor is among the best I've seen in the cybersecurity market.”
IT Security & Risk Management Associate, Telecommunication, 1B - 3B USD
Built in Brazil, Trusted Worldwide: PAM Built With Customers From the Beginning
Segura® began by working directly with organizations that needed stronger control over privileged access across servers, databases, and network devices.
Co-founders Marcus Scharra and Artur Assed started by solving security challenges from a small garage workspace. Early customers needed practical solutions they could apply immediately. They needed to track privileged activity, rotate credentials consistently, and strengthen access control without slowing down operations. They needed a partner who would work alongside them.
Those early projects shaped the foundation of the PAM platform.
For 25 years, customers have influenced how Segura® works. Every capability exists because a team needed a better way to control access and reduce manual effort.
That customer-driven approach continues to show up in reviews:
"Segura is a comprehensive vendor that is clearly ahead of its competitors in term of improvements and innovation. Beyond delivering a solution that [meets current] needs, their service is proactive in understanding market changes and [addressing] emerging needs.”
Data Protection Officer, Transportation, 500M - 1B USD
Individual detailed reviews provide insight into how teams approach privileged access challenges across real infrastructure environments.
Designed for Real Infrastructure and Privileged Access Environments
One of Segura®’s earliest projects involved one of the largest retail banks in Latin America, with a vast telecommunications network containing 8,000+ devices distributed across 5,000 branches.
Shared passwords made it difficult to track changes. Audit trails were incomplete. Compliance requirements increased pressure to improve control quickly.
Together with the customer, Segura® implemented:
- Centralized SSH access across devices
- Multi-factor authentication for local users
- Automated password rotation
- Audit visibility into privileged configuration changes
Privileged activity became visible. Configuration changes could be traced. Security teams gained confidence in how access was being used across their infrastructure.
These types of environments continue to shape how the platform evolves:
- Hybrid infrastructure combining cloud and on-prem systems
- Service accounts created through automation workflows
- Vendors requiring controlled remote access
- Growing numbers of privileged identities across teams
These peer experiences of implementing PAM across hybrid environments often highlight the importance of usability, audit visibility, and integration flexibility.
Customers recognize when a platform fits how access actually works across their systems, proven by our customer reviews.
Supporting Complex PAM Migrations Across Global Environments
Many organizations adopt Segura® while modernizing legacy PAM deployments that have grown complex over time.
Large environments rarely stand still. New cloud platforms are introduced. Automation creates new service identities. Teams inherit access structures built years earlier.
Recently, one global automotive manufacturer needed to migrate from a legacy CyberArk system spanning 13,500+ privileged users, 200,000+ credentials, and more than 95 on-premises appliances, without disrupting operations or exposing sensitive systems.
Segura® supported the transition through a structured rollout approach designed to maintain continuity while simplifying how access is managed across global infrastructure.
What the migration achieved:
- 200,000+ credentials migrated securely
- 90-day migration timeline across a global infrastructure
- Reduction from 20,000 safes to 1,500 structured policies
Customers frequently highlight the experience of working closely with the Segura® team during transitions like this:
"Best decision. Great performance, agile, scalable - great price. Migration was very smooth with a good migration plan."
IT Manager, Consumer Goods, 30B+
While robust technology is crucial for large migrations, they also require coordination, responsiveness, and confidence that the vendor will remain engaged throughout the process.
Customers often describe Segura® as a partner rather than simply a software provider. This is especially relevant for organizations replacing legacy tools, where reviews for legacy products often reference complexity, long deployment timelines, and operational friction.
What Security Teams Experience After PAM Implementation
Customers often mention our fast and easy migration, but security teams ultimately evaluate PAM based on how it performs day to day.
If the platform is easy to use, teams adopt it faster.If it performs reliably, teams trust it in production.If support responds quickly, issues get resolved without slowing down operations.
Across Gartner Peer Insights reviews, customers frequently mention how easy the interface is to use and navigate:
"Segura, unlike other solutions I have worked with, has a very intuitive and simple interface to operate on a daily basis, making the process of adding new credentials [and] fixing problems faster and more assertive. What impresses me most about the solution is how easy it [is] to create and configure new [connections] to servers, whatever they may be.
Project Manager, Telecommunication, 10B - 30B USD
“What I like most about the [solution] is the combination of [robust] security and ease of use. The intuitive interface makes it simple and efficient. The auditing is also a standout feature.”
IT ASSOCIATE, Government, <5,000 Employees
Ease of use matters even more in environments where privileged access must be managed across multiple teams, systems, and identity types.
Customers also highlight ongoing collaboration with Segura® support teams during implementation and beyond:
"I love the support provided by Segura. Their support team is highly responsive and committed to resolving issues quickly.”
Information Security Coordinator, Healthcare, 50M - 250M USD
“The team is always available to solve our problems that arise during the implementation, with fast replies and effective explanations and demonstrations about the solution."
Project Consultant, Telecommunication, 10B - 30B USD
These experiences influence whether organizations expand the platform across additional environments. Teams notice when vendors stay responsive after go-live.
Customers stay where they feel supported.
Gartner Voice of the Customer 2026: a Customers’ Choice Based on Peer Reviews
In the 2026 Gartner Peer Insights Voice of the Customer report for PAM, Segura® received*:
- 4.8 / 5 overall rating
- 4.8 rating for Product Capabilities
- 4.8 rating for Support Experience
- 97% willingness to recommend
*based on 123 reviews as of 31 Jan 2026
The report includes verified PAM reviews collected during the evaluation period, reflecting broad market feedback from organizations managing privileged access across industries and regions. Vendors included in the report must meet the inclusion criteria defined by Gartner methodology, including minimum review thresholds and representation across industries.
Segura® is the only PAM vendor recognized as a Customers’ Choice in 2026, bringing the total to five recognitions overall and three consecutive years from 2024 through 2026.
Customers’ Choice is a distinction awarded to vendors that meet or exceed both the market average overall experience and the market average user interest and adoption.
Segura® was also recognized as a Challenger in the 2025 Gartner® Magic Quadrant™ for Privileged Access Management, reinforcing consistent analyst and customer validation.
Customer feedback consistently references:
- Smooth migration
- Fast implementation
- Intuitive interface design
- Responsive support teams
- Reliable performance across environments
"The product is easy to use and learn and the uptime is incredible"
IT Security & Risk Management Associate, Banking, <50M USD
This customer VoC document reflects aggregated peer insight gathered through structured peer review methodology.
These reviewers are responsible for keeping privileged access under control across real systems, not test environments. Their feedback reflects what happens after go-live, when the platform becomes part of daily security operations.
Why Segura® is Recognized as a Customers’ Choice for Privileged Access Management again
Security environments rarely become simpler over time. Cloud adoption, automation, vendors, and machine identities continue expanding the number of privileged accounts that must be controlled and monitored.
Security leaders need solutions that work reliably inside infrastructure that already exists, without adding unnecessary complexity or slowing teams down.
Over time, many customers expand Segura® across additional systems, teams, and use cases. Most recommend the platform to peers managing similar challenges, based on our 97% recommendation rate.
Customer feedback highlights the aspects of the platform that matter most in daily operations:
- Ease of use across teams
- Efficient deployment experience
- Responsive support
- Consistent performance
- Confidence in audit readiness
"Segura was groundbreaking since deployment up to delivery.”
IT Security & Risk Management Associate, Telecommunication, 10B - 30B USD
This is why the Voice of the Customer recognition matters. It reflects real experiences from teams responsible for protecting production infrastructure every day.
Segura® has now been recognized as a Gartner Peer Insights Customers’ Choice five times, including three consecutive years from 2024 through 2026. For 25 years, we have worked side by side with our customers to solve real security challenges. Every part of Segura® reflects those shared efforts and the trust built along the way.
This recognition is shared with the teams who continue choosing us.
Read the 2026 Gartner Peer Insights Voice of the Customer Report for PAM
Choosing a PAM platform is a long-term decision. Security leaders need evidence they can rely on when comparing vendors and defending their recommendation internally.
Customer feedback shows how Segura® performs once it becomes part of daily operations, including usability, rollout experience, and ongoing support.
For many decision makers, peer validation helps reduce uncertainty during the final stages of the buying process. Use these insights to evaluate Segura® with greater confidence.
Frequently Asked Questions (FAQ)
What is the Gartner Peer Insights Voice of the Customer report?
The Gartner Peer Insights Voice of the Customer report (VoC) summarizes verified peer reviews from professionals implementing and operating a solution in real environments. The customer VoC document helps decision makers understand how vendors perform across usability, deployment experience, support quality, and overall satisfaction. These peer experiences of implementing PAM play a key role in the buying process.
How does Gartner recognize vendors as a Customers’ Choice?
Gartner recognizes vendors with the Customers’ Choice distinction based on aggregated peer review data from the Gartner Peer Insights platform. Vendors must meet or exceed both the market average overall experience and the market average user interest and adoption. This recognition reflects consistent feedback across individual detailed reviews from customers using the product in production environments.
How are reviews collected on the Gartner Peer Insights platform?
Reviews on the Gartner Peer Insights platform are submitted by verified users responsible for implementing and operating a solution within their organization. Each peer review reflects direct product experience across areas such as deployment, usability, integration, and ongoing support. These peer reviews provide insight into how solutions perform beyond initial evaluation stages.
What criteria must vendors meet to be included?
To meet the inclusion criteria for the Voice of the Customer report, vendors must receive a minimum number of eligible reviews during the evaluation period across multiple regions and organization sizes. Gartner recognizes vendors based on structured peer review methodology designed to reflect real-world customer experience across the buying process and long-term product adoption.
